Ganz teaches a version of his course online to organizers around the world using the latest distance learning technology, requiring high speed internet to sustain video interactions. His work on public narrative uses storytelling on individual and collective values and experiences to inspire leadership and commitment to social change. To develop course content, Grassroot collaborated with Harvard University Professor Marshall Ganz. Improving access to leadership development for social change Yet the results show how WhatsApp can be an effective tool for organizers to move training and people development online when face-to-face interaction isn't possible. The study was conducted in 2019, before the coronavirus outbreak occurred. This is precisely the kind of innovation that's needed to improve governance outcomes.' But Grassroot focused on the quality of engagement, by equipping organizers with skills to get a better response from their government. Tsai notes, 'Civic tech initiatives often measure impact by the number of people who engage. The MIT Governance Lab, led by Lily Tsai, the Ford Professor of Political Science, supported the Grassroot pilot course with wraparound research to assess course content and the promise of behavioral change. Grassroot, a civic technology organization based in South Africa, has developed a first-of-its-kind training course entirely on WhatsApp to improve the leadership skills of community organizers and build deep networks.

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